Okay i know i'm overreacting but i had a strong response to a robocall today and i'd like an objective outside opinion.
Don't feel obligated to validate my feelings or anything if you think i'm wrong about this. I'm also curious if this might be a generation gap thing if older folks will have a different viewpoint from middle aged people like me or younger people.
Amanda got a new medication delivered today from a specialty pharmacy - i'll be writing an update about that yet today or tomorrow, right now i just still have adrenaline about this so i'm using it. This is something that couldn't be filled by our regular pharmacy, but it was nice that they hand-delivered it to our door.
First of all they keep calling me instead of her, even though every time they've called we've clarified that my number should be secondary, if they need to talk to her they should be calling her number. Three times we have told them this.
The meds were delivered two hours ago. Just now i got a call from the pharmacy. I panicked. I thought everything was taken care of and we wouldn't need to hear from the pharmacy again until her supply ran out next month. My brain immediately jumped to, there's a problem with the medication. They sent the wrong thing or there was a recall over manufacturing defects or something. Or the insurance fucked up and we owe a thousand dollars. My body dumped all its adrenaline and all these thoughts sailed through my mind at high speed in just a few seconds.
I answered the phone, and it was a recording saying thank you for using our pharmacy, here is our phone number, please call again. Then it hung up before i could say anything.
Um. Several questions. Mostly, why does this exist??
AT BEST it's a mild annoyance. At worst, you're making an unnecessary call to someone who has or is caring for someone with a serious illness, who has anxiety, either preexisting or because every time a medical institution calls it's delivering bad and/or life-altering news, so that you can present them with your phone number which they already have and ask them to make another purchase from your business, which they have no control over anyway.
We live in an age where the vast majority of phone calls are made by robots to either sell us things we don't want or scam us. Read the fucking room.
So i called them back. I said, "Hi, do you take feedback?" and they were like, umm, i guess. So i told them what happened, i told them i don't find that useful and it made me panic because i thought something was wrong with the medication, please don't have it call me again. They transferred me to another person. I told that person the same thing, and he told me he can't choose which robo calls i receive, he can turn it off but it will also turn off notifications that medications are ready.
What. The Capital-F Fuck. Is wrong with your system.
I just wanted to give you feedback. Please don't disable useful notifications about the state of my medications. Just stop the unnecessary robot calls.
I get that older generations are into the idea of personal thank-you notes, whereas my generation typically finds that inane. But i would think that, no matter where your opinion falls on the spectrum of thank-you note necessity, we could all agree that a cold, sterile, unprompted robocall does not qualify as a heartfelt thought.
Fix your system.
He said he would pass my feedback on to the owner. I expect nothing will come of this.
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